Responsible Gaming

Our Commitment

Queenco Hotel & Casino is committed to a policy of Responsible Gaming. While we recognize that the overwhelming majority of customers participate in our various forms of recreation in a responsible and rational manner, there is a very small proportion who do not. Queenco Hotel & Casino sees itself as a provider of a unique experience to every visitor. Nevertheless we are committed to the personal well-being of our guests. While we aim to provide world-class gaming experience, we have a strict prohibition policy regarding underage gambling and alcohol use in our facilities and continue with directing guests that ask for help to the appropriate resources on problem gambling.

Frequently Asked Questions

- What is gambling?

Gambling is any activity when a person is wagering money or something of value on an uncertain event in hopes of winning additional money or something of greater value.

- What is reponsible gambling?

"Responsible Gaming" means that Queenco Hotel & Casino maintains a strong commitment to keep their gaming offers fun and safe. Queenco Hotel & Casino aims to prevent compulsive usage and underage access to its casino whilst simultaneously providing friendly and entertaining gambling experience; and helping those who may not have control over their playing.

- What are the things I should remember in order to keep control while gambling?

Gambling should not be seen as a way of making money or paying debts. It should be entertaining.
Familiarise yourself with the Sports Betting Rules and Games Betting Rules.
You should only gamble the amount that you can afford to lose.
You should not try to chase losses.
You should keep track of the amount of money and time you have spent gambling.

- How do I know if I have gambling problems?

You may have a gambling problem if you:

  • Feel the need to be secretive about your gambling. You might gamble in secret or lie about how much you gamble, feeling others won’t understand or that you will surprise them with a big win.
  • Have trouble controlling your gambling. Once you start gambling, can you walk away? Or are you compelled to gamble until you’ve spent your last dollar, upping your bets in a bid to win lost money back?
  • Gamble even when you don’t have the money. A red flag is when you are getting more and more desperate to recoup your losses. You may gamble until you’ve spent your last dollar, and then move on to money you don’t have – money to pay bills, credit cards, or things for your children. You may feel pushed to borrow, sell, or even steal things for gambling money. It’s a vicious cycle. You may sincerely believe that gambling more money is the only way to win lost money back. But it only puts you further and further in the hole.
  • Family and friends are worried about you. Denial keeps problem gambling going. If friends and family are worried, listen to them carefully. Take a hard look at how gambling is affecting your life. It’s not a sign of weakness to ask for help. Many older gamblers are reluctant to reach out to their adult children if they’ve gambled away their inheritance. But it’s never too late to make changes for the better